How do we begin experimenting with AI and automation, to reduce manual effort in regulation and compliance, freeing up professional resource for more creative, added value work?

“We’re taking risks by relying on manual systems to make sure we’re compliant with regulations, and to anticipate market sentiments. How might we experiment with using AI and automation so that colleagues can focus on their expertise and planning the future, not just administration? What do humans do well vs what do machines do better?

Rich brought together a project team of digital and organisation designers, plus colleagues from different business functions, to imagine different versions of future operations - incorporating new artificial intelligence and automation technology.

By setting a vision of the future, we were able to explore the kind of roles, skills and people that would be needed.

Setting up an innovation and experiments lab team, we introduced digital prototyping techniques to simulate how new technology might be used.

By introducing practical ‘test and learn’ experiments, we were able to provide early evidence of how technology might free up colleagues to use their skills and creativity to add more value, rather than spending time on uninspiring manual processes.

digital finance

product experiments lab